Afternoon Emergencies - Guidance for patients

Afternoon Emergencies - Guidance For Patients

  • If you ring the surgery during the afternoon to request urgent, same day help you will be triaged by the Advanced Nurse Practitioner (ANP) on duty.
  • If the ANP assesses you and feels that you need to see them, an appointment will be booked for you to attend your usual surgery.
  • If the ANP assesses you and feels that you need to be seen by a GP, an appointment will be booked for you to see the GP on call.
  • The GP on call may be on duty at our other practice.
  • If this is the case, you will be asked to attend the other practice rather than your usual one in much the same way as you may attend the Out of Hours Centre or the Walk in Centres in the city.
  • This will be clearly explained to you at the time of booking.
  • Guidance on directions will also be given.
  • This change in service has been fully approved by our Local Area Team as a direct response to the crisis in General Practice caused by a severe shortage of GP's.
  • We thank you for your co-operation and support with these changes.

 

  • MOORCROFT MEDICAL CENTRE IS LOCATED AT:
  • 10 Botteslow Street, Hanley, ST1 3NJ. Telephone 01782 281806

 

  • MOSS GREEN SURGERY IS LOCATED AT:
  • Bentilee Neighbourhood Centre, Dawlish Drive, Bentilee, ST2 0EU. Telephone 01782 231303