Appointments Booking System

Appointments Booking System - Making Sure You Have A Choice

Each patient's needs are different - you may need help and advice quickly or you may need help with a continuing problem. You may need to see a clinician or you may need to simply speak to one rather than waiting for an appointment and making a journey to the surgery.

Our aim is to ensure that you have access to the right person within a safe and reasonable period of time.  In order to ensure this, we use the following system:

You need to be seen or speak to a senior clinician on the same day

  • We accept same day requests between 8am and 10.30am each morning. Please ring as soon after 8am as possible as this gives us more time to plan your care for you.
  • We ask our Reception Team to take your details and a brief description of your
  • request.  This is essential to ensure that you see the right person within a safe time period.  Our professional staff will treat any conversation in the strictest confidence and giving us an idea of your problem really helps us to help you.
  • You can also make your request in person by visiting the surgery before 10.30am but please remember that we do not offer a walk in service and you will be given an appointment or phone slot for later that day.
  • We are not able to accept same day requests after 10.30am unless your need is medically urgent for that day.  After 10.30am you will be asked to contact the surgery the following morning between 8am and 10.30am. 
  • If you become acutely unwell after 10.30am and need help that day, your request will be assessed according to urgency by the senior clinicians who are on call.

What are my options?

  • Our Reception team will help to guide you through the options available to you and which include:
  • A same day phone consultation with our Advanced Nurse Practitioner – ideal for advice or prescriptions for minor illnesses.
  • A same day appointment with our Advanced Nurse Practitioner  - ideal for minor illness which requires examination eg ear infections, children with temperatures etc.
  • A same day phone consultation with a GP – ideal for:
    • Advice
    • Prescriptions
    • Medication reviews
    • Continuing medical certificates
    • Results of tests and clinical reports
    • Discussing further care and referral of existing problems– for example referral to a physiotherapist for persistent  back pain that you may have consulted about previously
  • A same day appointment with a GP for more complex illnesses which require examination.

You would like to pre-book an appointment or phone consultation for a future date

  • You can ring or visit the surgery any time during our opening hours to request a future appointment or future phone consultation.
  • We ask our Reception Team to take your details and a brief description of your request.  This is essential to ensure that you see the right person within a safe time period.  All our staff will treat any conversation in the strictest confidence and giving us an idea of your problem really helps us to help you.
  • Our Reception team will help to guide you through the options available to you and which include:
  • A future phone consultation with a GP – a convenient alternative to visiting the surgery and ideal for:
    • Non urgent advice
    • Non urgent prescription advice or requests
    • Medication reviews
    • Continuing medical certificates
    • Results of tests and clinical reports
    • Discussing further care and referral of existing problems– for example referral to a physiotherapist for persistent back pain.
  • A booked appointment in the future with a GP for conditions which may require examination. These appointments are subject to availability and as these are pre-booked, there will be a waiting period between booking and your appointment.  

We also offer a number of routine GP appointments available to book on line.  If you already order prescriptions on line then you are able to use the on line booking facility. Appointments can also be cancelled on line.  If you wish to register for this facility please ask at reception.