This section is designed to help patients and services users get a fuller understanding and awareness of how the medical centre operates and the various codes and policies we abide by and standards we always strive to adhere to.
In this section you can get full, accurate and up to date information about a range of issues, including: service standards, data protection policies, appointment protocols, equality policies, information and support for carers, full details of the practice charter, privacy & patient confidentiality, along with guidelines on how to how to help staff to provide the best possible service.
We also provide information on what to do when things go wrong or a patient wishes to register a complaint which will be dealt with by our management team or externally.
Following our recent integration with North Staffordshire Combined Health Care Trust, please click the following link for our frequently asked questions (FAQ's) regarding this.
If you are unfamiliar with travelling to any of our practices, please see the attached documents with instructions on how to get to each location.