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Our new online consultation software called PATCHS goes live on Monday 6th February 2023. Please click the PATCHS banner below to access PATCHS and submit your requests online.

Please note that PATCHS is an alternative method of communication with us rather than having to phone the practice. You can request an appointment for any of our clinicians or other health related information such as blood test results or request a sick note. PATCHs does not have the capability to book an appointment for you automatically. Your PATCHs request will be assessed by a member of our practice team and you will receive a text message advising you of your management plan. This might be a link for you to book an appointment at the practice or at another health facility or it may give you advice and signposting. When all available slots have been booked, PATCHs will not accept further requests for an appointment on the system. If you need our help urgently that day, then you should ring the surgery as you normally would.

Patient Online Access

You can access the online consultation facility through your Patient Online Access account (if you already have one set up). Please click the Patient Access banner below.

Proxy Access

Proxy access often used by parents of children, recognised carers of young children and recognised carers of adults.

If you require proxy access, please collect a form from reception and follow the instructions on the form. Please return this fully completed with photo ID and proof of address for both parties. 

If someone has child proxy access, please be advised that this is automatically removed at 16 years of age. The person turning of this age will receive a letter from the practice advising them of this. Proxy access can be re-applied as an adult by completing the relevant form. This form can be collected from reception.


Make an appointment

If you are unable to complete a request on PATCHS, please call the surgery directly using the number below.

Moorcroft Medical Centre
Call: 01782 281806
Botteslow Street, Hanley, Stoke-on-Trent ST1 3NJ

Moss Green Surgery
Call: 01782 281806
Bentilee Neighbourhood Centre, Dawlish Drive, Stoke-on-Trent ST2 0EU


You can now use and do more with the NHS App with your practice. 
Please see the below links to access the information leaflets for what you can do with the NHS app and how to set up your account.

Do more with the NHS App 
Quick start guide to the NHS App