Having problems?

If you are experiencing problems with the services offered by our practice, our management team are happy to discuss your concerns with you informally.

We also operate a practice complaints procedure and our management team can help you take the process forward.

The Patient Advice and Liason Service (PALS) provide support for patients, carers and relatives. The can provide advice and represent your views to help resolve any difficulties that you may experience within the NHS service. They can be contacted on 0800 030 4563 or e-mail pals@staffordshirecss.nhs.uk                               or TEXTt 07540 68541

We are a member organisation of NHS Stoke on Trent. If you feel that your concerns cannot be, or have not been, adequately addressed by the practice, you can contact them directly. Their contact details are:

NHS Staffordshire & Lancashire CSU PAtient Service Team 
Heron House
120 Grove Road 
Fenton 
Stoke on Trent
ST4 4LX

Telephone: 0800 0304563