If you are experiencing problems with the services offered by our practice, our management
team are happy to discuss your concerns with you informally.
We also operate a practice complaints procedure and our management team can help
take the process forward.
Making Complaints Outside the Practice Complaints Procedure:
Accessing Independent Advice?
If patients prefer not to use the practice complaints procedure or feel that they need
independent advice, they can contact:
The Independent Complaints Advocacy Service (ICAS) on 0845 337 3054
Patient Advice and Liaison Service (PALS) on 0800 030 4563
TEXT 07841 254893
Making a complaint to the practice will not prejudice a patient’s right to complain to NHS
England North Midlands Complaints Service.
Complainants can forward their complaint directly to NHS England who can undertake the
complaint investigation themselves or, depending on the nature of the complaint, may refer
the complaint to the practice (with the patient’s consent).
NHS England is obliged to notify the practice of the details of the complaint (with the
Patients Preferring to send complaints directly to NHS England:
Customer Contact Centre
PO Box 16738
Tel: 0300 311 22 33
Patients also have the option of contacting the:
Parliamentary and Health Service Ombudsman
Tel: 0345 105 4033