Having problems?

If you are experiencing problems with the services offered by our practice, our management team are happy to discuss your concerns with you informally.

We also operate a practice complaints procedure and our management team can help you take the process forward.

The Patient Advice and Liason Service (PALS) provide support for patients, carers and relatives. The can provide advice and represent your views to help resolve any difficulties that you may experience within the NHS service. They can be contacted on 0800 783 2865 or e-mail pals@nsch-tr.wmids.nhs.uk.

We are a member organisation of NHS Stoke on Trent. If you feel that your concerns cannot be, or have not been, adequately addressed by the practice, you can contact them directly. Their contact details are:

Complaints & Risk Support Officer
NHS Stoke on Trent
Fourth Floor
London House
Hide Street
Stoke on Trent
ST4 1NF

Telephone: 01782 401042