Services provided by

North Staffordshire Combined Healthcare Trust Logo

Accessibility statement for

This accessibility statement applies to

This website is run by North Staffordshire Combined Healthcare NHS Trust. We want as many people as possible to be able to use this website. Currently this means users should be able to:

  • Change colours, contrast levels and fonts.
    • This will require user knowledge of the browser/device to affect how they view websites*.
  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Listen to most of the website using a screen reader.

We’ve also made the website text as simple as possible to understand.

*AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is.

We know some parts of this website are not fully accessible:

  • In the navigation the expandable items are ‘opened’ with the return key or the space-bar, however pressing either of these again will open the link (return key) or scroll the page (space-bar).
  • Most older PDF documents are not fully accessible to screen reader software.
  • Registration forms and other request forms are supplied only as PDF files.

Feedback and contact information.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

We’ll get back to you 10 working days.

Enforcement procedure.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person.

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us [add link to contact details page].

Technical information about this website’s accessibility.

North Staffordshire Combined Healthcare NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations.

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by December 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.

All contact forms, information requests, registrations etc and make requests are currently supplied as PDFs which are not accessible. This fails multiple WCAG 2.1 success criterion.

We plan to replace all of the forms within the next 6 months as part of a website redevelopment process that is underway. In the meantime we will assist with any accessibility issues as described earlier in this statement.

Disproportionate burden.

Auditing and assessing accessibility.

We’ve assessed the cost of accessibility auditing the website to determine the priorities for accessibility standards compliance and have found that our current year’s budget does not make this viable.

Our website is scheduled to be redeveloped in the near future, therefore we believe that doing an audit now would be a disproportionate burden within the meaning of the accessibility regulations.

We will make another assessment when new budgets are allocated, likely to be in 6-12 months.

Content that’s not within the scope of the accessibility regulations.

PDFs and other documents.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement.

This statement was prepared on 04/10/2023. It was last reviewed on 06/10/2023.