Moorcroft Medical Centre is pleased to offer a new automated service for our patients – we have listened to patients concerns about long phone queues and waiting times – this new option means that in 4-5 mins you can complete a request and leave the rest to us.
Patchs telephone assistant will be available Monday to Friday from 8am to 1pm.
Patchs telephone assistant has proved very popular with many patients, they find it a quick and easy way to communicate with the practice and not have to wait in long telephone queue. This service will be an easier way to request non-urgent appointments and make administrative queries with the practice.
The Automated Service will now be used to support patient requests, offering a quick and easy service. All requests will be reviewed, and patients will be contacted on the same day which may include a future appointment, advice, or signposting to other services.
For an overview of the PATCHs Telephone Assistant, please click: Patchs Telephone Assistant – PATCHS Support
Frequently Asked Questions (FAQs)
How will I know that my request has been submitted to the surgery? | After completing the questions, you will be advised that your request has been successful and submitted to Moorcroft Medical Centre. |
Will I need to create an account and have a login and password? | No, just call the surgery on the normal number and select the option for Telephone Assistant. Once you have given your date of birth and name the system will find you. |
Can I submit a request on someone else’s behalf? | Yes, only if you have their consent to do so. |
How will I be contacted? | You may receive a call, text message or a link to book an appointment. |
Do I need to know my NHS Number to use this service? | No, all you need is your date of birth and name. |
