Our latest You Said, We Did update is now available to download. It highlights the feedback we’ve received from patients across Moorcroft Medical Centre, Holmcroft Surgery and Keele Practice, and shows the practical steps we’re taking to improve access, communication and the overall experience of care. The report brings together the key themes you’ve raised and the actions already underway across all sites.

We encourage patients to download and read the full PDF, which provides a clear overview of what you told us, how we’ve responded, and the areas where we’re continuing to make improvements. Your feedback plays an essential role in shaping our services, and this update shows how your comments directly influence the changes we make.